The company informs about the provisions that regulate the use of the Internet Website service of www.macaronesiatours.com(from now on called "Website").
The company, in compliance with the Personal Protection Data Law 15/1999, of 13th of December, and in addition to its self-imposed ethical standards, informs about the use given to the personal data which the user voluntarily give us when access our website to use any of the services that the company provides online.
The company has adopted the technical and organizational measures to avoid the loss, misuse, alteration, unauthorized access and theft of data, taking into account the state of the technology.
The rights of access, cancellation, rectification and opposition may be exercised by writing, with proof of the identity of the petitioner, to the company by emailing at email@example.com.
Use of the Website.
This Website has been created by the company with an informative and lucrative sense. The Website access and/or navigation, confers to whom is realizing it, the condition of user. As a user, you declare to be of legal age and have the sufficient legal capacity to be bound by the conditions of use and access of the Website. The user accepts, explicitly and without exception, that the access and use of the Website, to its services and the contents, take place under his/her entire and exclusive responsibility, which extends to the use, by the user or any third party, to any password or similar to access the Website or any of its services.
The user agrees to use the Website, its services and contents in accordance with the legislation, the good faith, the uses generally accepted and the public order. It is prohibited, the illicit use with harmful purposes against the company, any third parties, or to cause damage in any way or prevent the normal functioning of the Website.
The company makes every effort to avoid any error in the contents shown on this Website. The company does not guarantee and takes no responsibility for the consequences that may arise from errors in the contents that may appear on this Website provided by the company or by third parties.
Without prejudice to the foregoing, the company reserves the right to deny at any time and without prior notice, access to the Website to users who breach these general conditions of use and access.
Navigation, access and security.
The company shall not be liable for damages of any kind, which might result in prejudice to the users, neither by the use of browsers, or different versions of the browsers for which the Website has been designed, nor of those that may arise from interferences, omissions, interruptions or computer viruses, telephone breakdowns or disconnections in the operative functioning of this electronic system, caused by reasons beyond the company's control; neither for delays or blocks in the use of this electronic system caused by deficiencies or overloads on its data processing centre, in the Internet system or in other electronic systems; nor for any damage which may be caused by third parties by illegitimate interferences. In addition, it exonerates the company of liability for any damages you may suffer as a consequence of errors, defects or omissions in the information provided by the company.
The company is not responsible for the content, products and services included in the Website belonging to third parties that could be viewed directly or indirectly through electronic links (links). The presence of links in the company Website, unless it is expressly stated otherwise, has purely informative purposes and in no case means a suggestion, invitation or recommendation about the same ones. These links do not represent any kind of relationship between the company and the individuals or companies holders of the websites that can be accessed through these links. The company reserves the right to remove unilaterally and at any time the links appearing on its website.
The company reserves the right to prevent or prohibit access to any Internet user who enters any content contrary to immoral or legal regulations in this website, reserving the right to exercise the legal measures it deems appropriate to avoid this type of behaviour.
The establishment of deep-links, frames by third parties websites, without the prior express permission, is completely forbidden, as well as any false, inexact or incorrect statements about the company web pages, services and contents.
Except for those signs that form part of the company link, the third parties Web site in which may be installed will not contain any brand, commercial name, commercial establishment sign, denomination, logo, slogan or other distinctive signs belonging to the company, unless expressly authorized by the company.
Intellectual and Industrial property.
All contents of the Website, such as photographs, graphics, images, text, icons, technology, software, links and other audiovisual or sound contents, as well as its graphic design (hereinafter, the "contents") and the source code, are the intellectual property of "The company", the Website developer, or third parties, are duly registered or in the process of registration, and none of the exploitation rights are transferred to the user beyond to what is strictly necessary for the correct use of the Website.
The company does not grant any license or authorization of use, of any kind, on its rights of intellectual and industrial property or on any another property or right related to the web page, and the services offered.
The modification, copy, alteration, reproduction, adaptation or translation by the user or third parties, without the express authorisation, is expressly forbidden.
None of the logos and trademarks of the company can be used or reproduced without our prior written authorisation.
The availability of all the elements owned by the company or third parties contained on the Website does not imply, in any case, the transfer of ownership or the granting of the right of use in benefit of the user.
Apart from what has been specifically mentioned above, the reproduction of part or the totality in any form of the contents of this Website, including the framework, the creation of any derivative work based on this website or its contents and the incorporation of its contents to other web pages, to electronic recovery systems or publications are prohibited.
In the case that any user or third party consider that there has been a violation of their legitimate rights by the introduction of a specific content in the Website, it must be notified immediately to the company.
It is forbidden any attempt to obtain the contents of this Website by any means other than those put at the disposal of the users as well as those habitually used in the network, provided that they do not cause any harm to the company Website.
Users who voluntarily provide pictures or other graphic and/or multimedia information to the company, transfer at the same time their rights of reproduction during the time that this material remains on the Web server.
In any case, the company does not contract any obligation with the user regarding such information, reserving the right to delete it at any time and without prior notice.
Personal information collection forms.
The user expressly consents the incorporation of the information supplied to files whose owner and responsible is the company, and whose purpose is the control and management of the services requested, as well as to inform you about new products or services that may be of interest to you. The user also accepts the incorporation of new services to the Website that the company could introduce at any time, as well as the modification of the characteristics, prices and other conditions to the already existing services.
Users can at any time unsubscribe from the Website, such decision may always be retroactive, by communicating the decision to or, when appropriate, through the automatic systems made available on the Website. All the information provided by users through the forms of the Website for the purposes explained above must be true. For this purpose, the user guarantees the authenticity of all the information communicated and will keep the information provided to the company perfectly updated so that it responds, at all times, to the actual situation of the user. In any case, the user will be solely responsible for the false or inexact statements given and for the damages caused to the company or to third parties for the information provided.
Exclusion of liability.
The user will be liable for any damage or loss of any nature that the company might suffer as a direct or indirect consequence, for the breach of this document by the user.
Related to the information.
The access to the Website does not imply the obligation by the company to check the veracity, accuracy, adequacy, suitability, inclusiveness, accuracy and update of the information provided through it. The company is not responsible neither for the decisions made based on the information provided in the Website nor for any damage or loss caused to the user or third parties for the actions taken based solely on information obtained on the Website.
Related to the quality of the service.
The access to the Website does not imply an obligation on the part of the company to control the absence of viruses or any other harmful computer elements. The user has to count in any case with the availability of appropriate tools for the detection and disinfection of harmful computer programs.
The company is not responsible for any damage caused to the computers of the users or third parties during the provision of the Website service.
Related to the availability of the service.
The access to the Website requires services and supplies from third parties, including the transmission through telecommunications networks whose reliability, quality, continuity and functioning does not correspond to the company. Therefore, the services provided through the Website may be suspended, cancelled or be inaccessible, previously or simultaneously to the provision of the Website service.
The company shall not be liable for any damage or loss of any kind caused to the user as a result of faults or disconnections in the telecommunication networks that may produce the suspension, cancellation or interruption previously or simultaneously to the provision of the Website service.
Nullity of clauses.
If any clause hereof might be declared totally or partially void or ineffective, such nullity or ineffectiveness will affect only that clause or part thereof which is considered to be void or ineffective, and the rest of the clauses prevail over and are valid on everything else. That clause or part thereof may turn out to be affected as not applied, except when, it will be essential to the present document, or would affect them in a comprehensive manner.
Applicable Law and Jurisdiction.
The present General Conditions will be construed and governed in accordance with the Spanish legislation.
For any litigious issues arising from the existence, access, use or content of these General Conditions, both the client and the company, with express waiver of any other jurisdiction that could correspond to them, are subjected to the jurisdiction and exclusive competence of the courts and tribunals of Las Palmas de Gran Canaria.
The company is at the users’ disposal to improve the contents and services of the Website. If you have any suggestions or proposals, please don't hesitate to contact us by email at: firstname.lastname@example.org.
Legal information and acceptance.
The user undertakes to use the website, content or services in accordance with the law, this legal notice, and the specific conditions of each one of the services, the good morality and public order. In the same way the user does not undertake to use the website or the services offered for illicit purposes or intentions contrary to the content of these General Conditions, detrimental to the rights and interests of the company, third parties, or that in any way may damage, disable, overload or deteriorate the website and/or the services, or prevent the normal use or enjoyment of the website by other users.
Disclaimer and limit of liability.
If for reasons of force majeure (including the enunciative, as for social, political and economic disorders, strikes or any instability affecting the public safety in general or the user´s in particular), there would be deficiencies in reservations, confirmations and/or carrying out any trip or service hired through the company, or for situations that do not have the condition of predictable or of being solved by the company or even if it were impossible the compliance of some of the agreed services, Macaronesia Tours and the partner companies are excluded from any legal liability for those lacks or breaches.
Information, products and services of third parties.
The information shown is based on the information provided by different suppliers, We cannot verify or guarantee that all information is accurate, complete or correct. We are not responsible for any errors (manifest or typographical), interruptions (due to temporary and/or partial server failures or repairs, updates and maintenance of our website or other reasons), inaccurate, misleading or false information, or lack of information provided by third parties.
Products or services providers, each one within the scope of their respective obligations, will be responsible and accountable to users for the compliance of each and every one of the obligations resulting from the existing regulations, terms and conditions established for the products and services hired. In this sense, the company assumes no obligation or liability whatsoever with regard to those products or services that do not lend directly.
The company owner of this web site uses several technologies to improve the efficiency of their web sites, including your experience when you browse these sites. These technologies include cookies.
What is a cookie?
A cookie is a small file, which is normally composed of letters and numbers, and that is installed on your computer, tablet, phone or similar device when you use it to visit a web site.
What are cookies used for?
There are different types of cookies for different types of use.
The company owner of this web site uses the following types of cookies:
Cookies strictly necessary. These cookies are necessary for the functioning of our Website, for example, to enable you to connect to secure areas of our web site or to use a shopping virtual trolley.
Performance and Analytics Cookies. These cookies allow us to recognize and count the number of visitors in our web site as well as to know how users move through it while using it. This helps us to improve the functioning of our Website (for example, ensuring that users easily find what they are looking for).
Functionality cookies. These cookies are used to recognize you when you visit the Website. This allows us to customize our content for you, greeting you by using your name or remember your preferences, such as your language or region.
Selection cookies. These cookies record your visit to the website, the pages you have visited and links followed. We use this information to make our website and its contents more appropriate to your interests. This information is also likely to be shared with third parties for that purpose.
In particular in this web site, the following cookies are installed:
_utma, _utmz, _utmb, _utmt y _utmc: Installed by Google Analytics and with a duration of 2 years
How long do the cookies remain in my device?
Some cookies work from the moment you visit a web site belonging to the owner company of this web until the end of the browsing session. These cookies expire and are deleted automatically when you close your Internet browser. These cookies are called temporary or "session" cookies. Some cookies remain on your device during the browsing sessions, and they do not expire when you close your browser. These cookies are called “permanent” cookies. The length of time that a permanent cookies remains in your device varies one from another.
Who installs cookies on my device?
The company owner of this Website, as operator of the Website, install cookies in your device. These cookies are called "origin" cookies. It is possible that different providers are those who install cookies in your device. These cookies are called "third-party" cookies.
How do I control which cookies are installed on my device?
It depends on you whether to accept cookies or not. One way to do it is through the settings of your Internet browser. Most Internet browsers allow you to control almost all cookies through your browser settings. (Note that if you use the settings of your browser to block all cookies it is possible that you cannot access certain sections of our web site.) The following web sites offer information to configure the cookies in some of the best-known browsers:
Microsoft Internet Explorer
You can also use a browser plug-in like Ghostery de Evidon Inc. or Tracking Protection List of TRUSTe. (A browser plug-in is a part of a software which adds extra features to your browser, for example, to watch a video or look for viruses).
Adobe Flash Player is software to watch multimedia on a computer. Web sites using Adobe Flash can store flash cookies in the user’s device to remember settings, preferences and a similar use for other types of cookies. The company owner of this website can use Flash to provide special content such as video clips or animations.
You can access the Flash management tools directly from the Adobe web site. To unsubscribe from the analytical cookies of Google Analytics in the web sites of the company, please visit:
To obtain more information about advertisements of your interest and about your elections, visit these places: Digital Advertising Alliance, Network Advertising Initiative and Interactive Advertising Bureau (IAB) Europe.
For more information about cookies in general, including the way in which cookies are installed, how to manage or delete them, please visit www.allaboutcookies.org.
Children under the age of 6 years old don’t pay.
Children between 7 and 12 years old (both inclusive), get a 30%, 40% or a 50% discount from the adult price, depending on the tour chosen.
Bring any identification ID to confirm the age.
Payments should be made by bank transfer.
To make your booking please follow the following steps:
Fill out the form and insert the required information.
Macaronesia Tours will be contacting you by email to inform about availability and to make a temporal reservation. In this email, we´ll also send the bank account details where you can make the payment.
Immediately after, please send us the bank transfer receipt by email.
Now, we can confirm your final booking.
This email should be printed and handed out to our tour guide before the departure or you can also bring it in a digital format.
Aspects to take into consideration.
To guarantee the correct service to all our clients, it is necessary to make a reservation in advance, with a minimum of 48 hours prior to the day assigned for the tour.
If the minimum number of participants required to carry out the tour is not reached, we will inform you beforehand, and the full amount paid will be refunded.
In the event of force majeure or severe weather conditions, we were forced to cancel the tour, you will be given different options, either to relocate you in the next available tour or if you wish we will refund the full amount paid.
A confirmation email will be send to you, indicating the number and names of people who made the reservatio and the tour reserved.
We will also send our contact details, the meeting point, how to get there and the departure time.
If any functional or mobility attention is required by any of our clients to participate in the tour, please contact us with minimum of 48 hrs in advance and to organize the best attention possible for you.
For cancellations made with 48 hrs before the day scheduled for the tour and notified by email, the full amount will be refunded. Please, inform us about your cancellation from the same email used to make the reservation.
In case you don’t meet the indications given in relation to the time and meeting schedule previously arranged for the tour, clients don’t have the right to request any refund, it also means the loss of any total or partial right to claim or to any compensation.
Cancellations should be made by email to the contact email showed in our website.
Languages spoken in the tour.
Tours are carried out in Spanish and English. For other languages please enquire.
Seats can’t be reserved, except in case of special (functional or mobility) needs. If you request any special attention please let us know by email with 48 hrs in advance.
It is recommended to be seated in twos, except when the group is not even. You can choose the seat you wish at the begging, as that’s the place you should remain for the rest of the day.
Tour departure time.
Punctuality is requested. Being at the point of departure on time is important in order not to so delay the tour and the other participants.
Organization during the tour.
The guide will indicate the point and the time to meet after each stop. The established schedules must be respected. The withdrawal or separation from the group during the tour, for reasons not attributable to the organization, means the loss of any right to a total or partial claim or compensation, or to be compensated for the costs incurred to return to the point of arrival of the tour or to your hotel. The organization will do everything possible to assist you, initiating the appropriate protocol, but without compromising the continuity of the tour.
Once the tour has begun, all participants have to follow the indications set by the guide. He/she is duly empowered to introduce any advisable changes or modifications according to the circumstances, due to coincidence, due to official or private reasons or others.
Keep your mobile phone charged and available during the trip in case we need to contact you before or during the provision of the service. We will not accept any claims if your phone is not operative before and during the tour.
Modification of terms and conditions.
Changes, updates and/or amendments to the contents outlined in the terms and conditions can be made. Read and review the terms and conditions in detail before hiring the service.
Changes to times, dates and tours by clients.
Clients can change the tour, the date or time of the excursion booked if this is informed previously and with enough notice.
The company has all the compulsory public liability insurances. Participation in our tours is completely voluntary. Clients participate in them under their complete responsibility, exempting Macaronesia Tours of any liability in case of accident or damage suffered, both physical and material, in situations that may occur outside the indications and safety instructions specified by the guide.
This company is property of Mari Carmen Toledo Rodriguez with NIF 44301490V and address in Urb. El Faro de Sardina, Fase I, Apto. B3 Bajo. Galdar. CP 35460. Las Palmas de Gran Canaria.