FREQUENT ASKED QUESTIONS. FAQ.
HOW MUCH DO KIDS PAY?
Children under 7 years are free of charge.
Children between 7 and 13 years old, have a 30%, 40% or 50% discount of the adult price.
Children over 13 years pay as an adult.
HOW CAN I MAKE A RESERVATION?
You can make your reservation through our website using the form available. Payments should be made by bank transfer.
To make your booking please follow the following steps:
1. Fill out the form and insert the required information.
2. Macaronesia Tours will be contacting you by email to inform about availability and to make a temporal reservation. In this email, we´ll also send the bank account details where you can make the payment.
3. Immediately after, please send us the bank transfer receipt by email.
4. Now, we can confirm your final booking.
An email will be sent to you confirming your booking. This email should be printed and handed out to our tour guide before the departure or you can bring it in a digital format and show it to our guide.
HOW CAN I SECURE MY PLACE IN THE TOUR?
Advance booking is recommended, you can make a reservation with a minimum of 48 hours in advance before the day stablished for the tour as buses must be reserved depending on the number of passengers.
If the minimum number of passengers for a tour is not reached, you will be notified well in advance and the full amount paid will be refunded.
In the event of force majeure or severe weather conditions, we were forced to cancel the tour, you will be given different options, either to relocate you in the next available tour or if you wish we will make the full refund of the amount paid.
UNTIL WHEN CAN I MAKE A RESERVATION?
Preferably, it is recommended to book well in advance. You can book your place with a minimum of 48 hours before the day scheduled for the tour.
IS THERE ANY CANCELLATION FEE?
Cancellations can be made 48 hours in advance without any charge, in this case the full amount paid will be refunded.
After this time or if you make a cancellation within 48 hrs prior the departure day of the tour, we will not be able to refund the payment, charging 100% of the amount paid.
WHAT ARE THE LANGUAGES SPOKEN IN THE TOUR?
English and Spanish. For tours in another language please contact us.
WHAT´S THE PICK UP TIME AND WHERE?
Both the place and time of departure and arrival appear in the information provided on the web for each one of the tours.
Furthermore, such information will be sent in the confirmation email, as well as the contact details and directions.
It is recommended to be at the point of departure 15 minutes before the tour begins.
WHERE CAN I FIND THE BUSES DURING THE EXCURSION?
The tour guide will inform about the meeting place and time after each stop.
We request to respect the established schedules to allow that the tour to run smoothly .
WHY IS IT IMPORTANT TO GIVE YOUR MOBILE PHONE NUMBER?
It is very important, just in case we may need to contact you either during the reservation procedure or while we are providing the service.
IS LUNCH INCLUDED?
Lunch is not included in the price of the tour. However, you are given the option to reserve a delicious full menu in one of the restaurants of the city, for the price of 11 euros per adult and 7 euros per child (under 12 years old).
HOW CAN I GO TO GÁLDAR?
You can go to Gáldar with the bus company Global. The line connecting Las Palmas of GC with Gáldar is the number 105. Buses leave from the San Telmo Bus Station in Las Palmas. There are a few bus stops in different parts of the city. Visit their website to look for updated bus schedules.
You should take the GC-2 motorway from Las Palmas. There are approximately 25 km and it takes about 35 or 40 minutes to arrive.