TERMS AND CONDITIONS
Children under the age of 7 years old don’t pay.
Children between 7 and 13 years old, get a 30%, 40% or a 50% discount from the adult price, depending on the tour chosen.
Children over the age of 13 years old pay as an adult.
Bring any identification ID to confirm the age.
Payments should be made by bank transfer.
To make your booking please follow the following steps:
Fill out the form and insert the required information.
Macaronesia Tours will be contacting you by email to inform about availability and to make a temporal reservation. In this email, we´ll also send the bank account details where you can make the payment.
Immediately after, please send us the bank transfer receipt by email.
Now, we can confirm your final booking.
This email should be printed and handed out to our tour guide before the departure or you can also bring it in a digital format.
Aspects to take into consideration.
To guarantee the correct service to all our clients, it is necessary to make a reservation in advance, with a minimum of 48 hours prior to the day assigned for the tour.
If the minimum number of participants required to carry out the tour is not reached, we will inform you beforehand, and the full amount paid will be refunded.
In the event of force majeure or severe weather conditions, we were forced to cancel the tour, you will be given different options, either to relocate you in the next available tour or if you wish we will refund the full amount paid.
A confirmation email will be send to you, indicating the number and names of people who made the reservatio and the tour reserved.
We will also send our contact details, the meeting point, how to get there and the departure time.
If any functional or mobility attention is required by any of our clients to participate in the tour, please contact us with minimum of 48 hrs in advance and to organize the best attention possible for you.
For cancellations made with 48 hrs before the day scheduled for the tour and notified by email, the full amount will be refunded. Please, inform us about your cancellation from the same email used to make the reservation.
In case you don’t meet the indications given in relation to the time and meeting schedule previously arranged for the tour, clients don’t have the right to request any refund, it also means the loss of any total or partial right to claim or to any compensation.
Cancellations should be made by email to the contact email showed in our website.
Languages spoken in the tour.
Tours are carried out in Spanish and English. For other languages please enquire.
Seats can’t be reserved, except in case of special (functional or mobility) needs. If you request any special attention please let us know by email with 48 hrs in advance.
It is recommended to be seated in twos, except when the group is not even. You can choose the seat you wish at the begging, as that’s the place you should remain for the rest of the day.
Tour departure time.
Punctuality is requested. Being at the point of departure on time is important in order not to so delay the tour and the other participants.
Organization during the tour.
The guide will indicate the point and the time to meet after each stop. The established schedules must be respected. The withdrawal or separation from the group during the tour, for reasons not attributable to the organization, means the loss of any right to a total or partial claim or compensation, or to be compensated for the costs incurred to return to the point of arrival of the tour or to your hotel. The organization will do everything possible to assist you, initiating the appropriate protocol, but without compromising the continuity of the tour.
Once the tour has begun, all participants have to follow the indications set by the guide. He/she is duly empowered to introduce any advisable changes or modifications according to the circumstances, due to coincidence, due to official or private reasons or others.
Keep your mobile phone charged and available during the trip in case we need to contact you before or during the provision of the service. We will not accept any claims if your phone is not operative before and during the tour.
Modification of terms and conditions.
Changes, updates and/or amendments to the contents outlined in the terms and conditions can be made. Read and review the terms and conditions in detail before hiring the service.
Changes to times, dates and tours by clients.
Clients can change the tour, the date or time of the excursion booked if this is informed previously and with enough notice.
The company has all the compulsory public liability insurances. Participation in our tours is completely voluntary. Clients participate in them under their complete responsibility, exempting Macaronesia Tours of any liability in case of accident or damage suffered, both physical and material, in situations that may occur outside the indications and safety instructions specified by the guide.